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Frequently asked questions

Below you’ll find answers to the most common questions you may have on Estilo Living. If you still can’t find the answer you’re looking for, just Contact us.


How do I track my order?

Simply visit the "Track My Order" link on either the header or footer of the website. Enter your tracking number in the space provided to view the status of your shipment, as well as it's current location.

Can I modify or cancel after it has been placed?

Cancellation poilcy is up to 24 hours after placing your order. If you place an order by mistake or want to change something, please email us as soon as you can at We're usually pretty quick to start processing orders and once we've started, we can no longer change your order. In this case, you will unfortunately have to wait for your order to arrive, and then we can arrange a return or exchange.

Can I make a custom order?

We are always here to help, and this includes custom orders. Please email us at with your request.

It's been 30 days, where is my order?

Hold tight, your order may be delayed. Since we ship internationally, orders have to go through customs (hence the occasionally longer shipping times). This can sometimes mean that your order gets delayed at the border. Please give it another 10 days of leeway - if it still hasn't arrived then contact us at and we will do our best to resolve the issue.


What shipping options do you offer?

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice and is included free when spending more than $100 on your order, while expedited shipping provides a faster delivery option at an additional cost, this does require a quote, so please contact the team to arrange at

How much does shipping cost?

Standard shipping is included free when spending more than $100 on your order. If spending under the $100 mark shipping is charged at $9.99USD. Express shipping will be calculated based on the destination and the weight of the items in the customer's shopping cart. To confirm cost, please email the team at

Do you ship internationally?

Yes, we do offer international shipping to many countries. We have warehouses placed globally, so we can service worldwide.

During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Where do you ship to?

We currently ship to the United States, Canada, Australia, New Zealand, Europe, and the United Kingdom. If you live in another country, please contact us, let us know your location, and we would be more than happy to see if we can organize shipping to you.

How long will it take for my order to arrive?

We have an average processing time of between 2 to 7 days. After that, your order should take between 12 to 20 business days to arrive. This time may be shorter or occasionally longer depending on the destination and other factors, such as holiday periods and other unforeseen delays.


What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

How do I initiate a return?

You must inform us that you wish to return an item within 48 hours after receiving your delivery.

Notification to Estilo Living must be made in writing by email to

Products may be returned, unless they have been made to order, and are therefore non-returnable.

You will be responsible for paying for your own shipping costs for returning your item. Please provide your return tracking number to the team.

For U.S, Canadian, UK and EU CustomersEstilo Living, c/o EFS Returns Department, 807 Airport Access Rd Unit D, Traverse City, MI, 49686, United States.

For Australian and New Zealand Customers: Estilo Living / CO Invenco, P.O.Box 8888, Smeaton Grange BC, Smeaton Grange, NSW, Australia, 2567.

Are there return shipping fees?

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.


What is your warranty policy?

We stand behind the quality of our products and offer a 1-year warranty on all lighting purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

We also offer a 30 day money back guarantee, if you are not completely satisfied with your item(s), you may return them to us within 30 days from the date of delivery. If your item(s) arrives damaged, you may also apply for a full refund or replacement within 30 days from the date of delivery.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.


Do you offer wholesale pricing for bulk orders?

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated team at with your request.

What are the minimum order quantities for wholesale purchases?

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.

Do you off trade discounts?

We do offer exclusive trade pricing and services to creative partners. If you are an Interior Designer, Stylist, Architect, Property Developer, Specifier or have a commercial space - apply now to our Trade Program, please contact the team with your business details to receive further information at


Where is Estilo Living based?

Estilo Living is proudly Australian owned and operated, with our head office located in Noosa, Queensland, Australia.

Where are your warehouses located?

Our warehouses are located in Sydney, Australia and Michigan, United States, as well as our global dispatch office in Hong Kong.

Acknowledgement Of Country

Estilo Living acknowledges First Nations people as the Traditional Custodians of the land on which our distribution centre and corporate office stand. We pay respect to First Nations Elders of yesterday, today and tomorrow – and recognise their enduring connection to land, sea, culture and community.


I have a discount code, how do I use it?

Once you have added items to your cart, simply visit the checkout and enter your discount code in the space provided before confirming your payment details. The percentage you have saved will be reflected in the final price.

How many times can I use a discount code?

Most discount codes are limited to one use per customer, unless otherwise specified.


Where are your products made?

We stock products which have been manufactured in a variety of countries. By partnering with the best manufacturers from around the globe, we are able to bring you the biggest selection and the best products. This also gives us the freedom to then deliver them straight to your door - no matter where you are.

Are your products ethically sourced?

We strongly support the people behind our products with ethical production, worker well-being and economic impact.

What is Estilo Living doing to reduce wastage?

At Estilo Living, we're focused on expanding our use of low-impact materials, reducing waste and prioritising circularity. Meaning a product, service, or resource is renewed or regenerated, rather than wasted.


Brand Ambassadors

If you would like to become a brand ambassador for Estilo Living, please contact the team at with your details. Please include your platform information, and what products you feel would best suit your audience.

Media enquiries

If you would like to work with us or feature us in any pubilcation, please contact the team on with the platforms information for us to review.

Where has Estilo Living been featured?

We have been very lucky to be featured in HGTV, USA Today, UK Stylist, Martha Stewart, and the Daily UK.

Charity opportunities

Assisting and helping where we can is of the utmost importance to us. Each month we choose a different charity to help, this includes a percentage of monthly sales and promotion of the charity to our database.

This partnership is a viable way for charities to raise extra funds, access goods, expertise and resources, or boost volunteer numbers and support. If you would like to put your charity forward for assistance, please reach out to our team at


Are you a writer and interested in featuring your blog on our website? Please contact the team to discuss the opportunity. We are always after blogs that will help our customers with their questions about their home and pets.