SHIPPING POLICY:

Our mission is to offer you the very best shipping options available, no matter where in the world you live. Every day, we deliver to customers around the world. We partner with premium global suppliers, and aim to have your order to you as soon as possible.


Our US customers enjoy Free Shipping on all orders, each and every time. Canada, Europe, Australia and New Zealand will be eligible for free shipping on orders of $50 or more; orders of $49.99 and less will require a Standard Shipping rate of $11.58.


Please allow between 2 to 7 business days for your order to be processed, items to be dispatched, and then to receive your tracking code.


It is important to note that because we source our products from different suppliers around the world, shipping times may vary between manufacturers/suppliers. The times listed below are an average, and are subject to change, depending on the popularity, current demand, and availability of each individual product, as well as international customs processing times. However, we will always endeavor to give you the fastest possible delivery time for your order.



Shipping Times:

Country:Estimated Shipping Time:
United StatesBetween 10 to 30 business days for delivery.
All Other CountriesBetween 15 to 45 business days for delivery.

 


Any item which takes more than 30 business days to arrive to an address in the U.S, or more than 40 days to arrive in any other country, will be eligible for a full refund or replaced with another identical product.


Please contact us at info@estilo-living.com with any questions or queries you may have regarding the shipping times or delivery of your order.

 

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RETURNS / REFUND POLICY:

Our policy lasts 30 days. If 30 days have gone by since your purchase and delivery of your order, unfortunately we can’t offer you a refund or exchange. Products that are returnable must be returned within 30 days. All goods must be inspected within 48 hours of collection or delivery. Any claims of damage or quality issues must be raised during this time - claims will not be excepted beyond 48 hours of the goods being delivered. You must inform us that you wish to return an item within 48 hours of receiving your delivery.

Notification of any defect or damage must be provided to Estilo Living within 48 hours of receipt of the Goods. That notification must include details of the nature of the quality issue, flaw or damage to the Goods and include digital photographic evidence. Notification to Estilo Living must be made in writing by email to info@estilo-living.com.

Products may be returned, unless otherwise they have been made to order, and are therefore non-returnable. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please make sure the products are packaged up to arrive in a condition that is re-saleable. You will only be given a refund if the product arrives back in this condition.

Several types of goods are exempt from being returned. Any item which has been made to order (custom made). Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use, CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

 

REFUNDS (If applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE or MISSING REFUNDS (If applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@estilo-living.com.

 

SALE ITEMS (If applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (If applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@estilo-living.com and ship your item to: Unit 54 / 2-8 Esplanade West, Port Melbourne, Victoria, Australia, 3207.

 

GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING of RETURNS / EXCHANGES:

Products may be returned, at your own expense, unless otherwise they have been made to order, and are therefore non-returnable. Please make sure the products are packaged up to arrive in a condition that is re-saleable. You will only be given a refund if the product arrives back in this condition.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, please ship it to: Unit 54 / 2-8 Esplanade West, Port Melbourne, Victoria, Australia, 3207.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.